Privacy Policy

Flashout is a service provided by Design Driven Ventures. This privacy policy will explain how our organization uses the personal data we collect from you when you use the Flashout app through flashout.io or the Flashout Android app.

Topics

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Flashout collects the following data:

  • Email address
  • Phone numbers
  • IP Address
  • Information about the software and hardware you use such as device type, operating system, unique device identifiers, device settings, geo-location data, browser type and window sizes
  • Gender
  • Country
  • Town/Area/Location you provide during registration
  • Any personal information you provide about yourself in surveys
  • Messages or images you send to us

How do we collect your data?

You directly provide Flashout with most of the data we collect. We collect data and process data when you:

  • Register as a user of the Flashout app
  • Participate in tasks in the app
  • Redeem airtime to your phone
  • Complete a survey or provide feedback on our support chat or via email.
  • Use or view our website via your browser’s cookies.

Flashout may also receive your data indirectly from the following sources:

  • User Ids from accounts you have with our partners when you complete tasks with them through Flashout

How will we use your data?

Flashout collects your data so that we can:

  • Provide you with our platforms core features and services.
  • To enable you to access and use our website.
  • Select users for tasks on Flashout according to their country, location, interests or personal preferences and our partners specifications.
  • To contact and communicate with you
  • Ensure security of Flashout and to prevent fraud
  • Recommend relevant content, tasks and partners to you
  • For analytics, market research and business development, including to operate and improve our website

If you agree, Flashout will share your data with our partner companies so that they may offer you their products and services.

  • atingi.org, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, will receive your email address so that they can verify if you completed a course or registered so that Flashout can credit you with airtime.
  • Google Cloud EMEA Limited will process all personal data data Flashout collects to provide their essential hosting, storage, computing, authenticating and security services.
  • Reloadly Inc, Africa’s Talking International or Sochitel UK Ltd will receive your phone number when you redeem airtime to send the airtime to you
  • IONOS SE will process your emails as our email provider when you communicate with Flashout’s email addresses (@flashout.io)
  • Typform, S.L. will process your responses, country and Flashout User Id when you participate in one of Typeform surveys
  • Sendinblue GmbH will process your email, country, and Flashout User Id when you agree to marketing emails
  • Sendgrid/Twilio Inc will process your email address when we update you about changes to our terms of service, your account, user balance or transactions via email.

We have carefully selected the partners above and conclude Data Processing Agreements with them to ensure they uphold the same high data protection standards as Flashout.

How do we store your data?

Flashout stores data in the European Union or where we or our partners and third-party providers maintain facilities. We store personal data securely for as long as want to use to do so. If you decide to delete your account, we will delete your personal data within 30 days. Also, we will delete your data permanently if it is no longer needed or we are unable to reach you. We will not sell your data or use it otherwise if it is no longer needed.

Marketing

Flashout would like to send you information about tasks, relevant content, surveys and opportunities of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Flashout from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please turn off notifications in the Profile section of your Flashout account or contact us at support@flashout.io.

What are your data protection rights?

Flashout would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Flashout for copies of your personal data.
  • The right to rectification – You have the right to request that Flashout correct any information you believe is inaccurate. You also have the right to request Flashout to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Flashout erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Flashout restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Flashout’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Flashout transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@flashout.io

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Flashout uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Remembering your language preference
  • Preventing fraud and security risk

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Essential: Flashout uses these cookies to enable certain functions on our website such as remembering your account when you logged in
  • Functionality – Flashout uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

We do not use cookies for marketing or advertising purposes.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Flashout contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

reCAPTCHA Enterprise

Flashout uses reCAPTCHA Enterprise by Google for fraud protection and security when you sign up, log in or use the features of our app. To offer this service, Google requires to collect hardware and software information about your device and the application. Google does this only as necessary to provide, maintain, and improve the Service, and for general security purposes. However, your data will not be used for personalized advertising by Google. Please note the Google Privacy Policy and Terms of Service apply.

Changes to our privacy policy

Flashout keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15 April 2024.

How to contact us

If you have any questions about Flashout’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at support@flashout.io

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Flashout has not addressed your concern in a satisfactory manner, you may contact the data protection authority.